Frequently Asked Questions

A ziyarat tour is a guided spiritual journey to the holy sites and Prophetic landmarks in Madinah and Makkah. Our tours include visits to mosques, historical sites, mountains, cemeteries, and wells associated with the life of the Prophet Muhammad (PBUH) and early Islamic history. We provide transportation, knowledgeable guides, and a deeply enriching experience tailored to your spiritual needs.

We provide a full range of services in both cities:

• Madinah: Ziyarat to the Prophet's Mosque, Quba Mosque, Uhud, Al-Baqi Cemetery, and other Prophetic landmarks.
• Makkah: Guidance for Umrah, visits to the Haram, and tours of historical sites.
• Throughout Saudi Arabia: Extended tourism packages to other regions, including historical and cultural tours.

Yes, absolutely. We provide comfortable, air-conditioned vehicles for all our tours. Our fleet includes spacious Black GMC Yukons and other vehicles to accommodate groups of various sizes. All vehicles are insured, well-maintained, and driven by licensed, experienced drivers who know the routes to all the sacred and historical sites. Pickup and drop-off are included from your hotel or specified location.

Booking is easy and straightforward. You can:

• Contact us via email at info@soulfulmadinah.com
• Call or WhatsApp us at the number provided on our website.
• Fill out the booking form on our website.

Once you reach out, our team will respond promptly to confirm availability, discuss your preferences, and finalize the details. A deposit or full payment is required to secure your booking.

We understand that plans can change. Our cancellation policy is designed to be fair:

• More than 30 days before service: 10% cancellation fee.
• 15–30 days before service: 25% cancellation fee.
• 7–14 days before service: 50% cancellation fee.
• Less than 7 days: 100% cancellation fee (no refund).

If we are forced to cancel your tour due to unforeseen circumstances (e.g., weather, government restrictions), we will offer a full refund or the option to reschedule at no extra cost. For full details, please refer to our Terms and Conditions.

Yes, absolutely. Our guides, including our lead guide Abu Yousef, are deeply knowledgeable about Islamic history, the Prophetic biography (Seerah), and the significance of every site we visit. They are licensed, experienced, and fluent in multiple languages. Beyond sharing historical facts, they offer spiritual insights and heartfelt du'as, ensuring your journey is both educational and deeply moving.

We strive to make our tours accessible to everyone. Please let us know in advance if you or your group have special requirements, such as:

• Wheelchair access or mobility assistance.
• Infant seats or family-friendly arrangements.
• Large group bookings (families, community groups).
• Specific language requirements.

We will do our utmost to accommodate your needs and make your experience comfortable and memorable.

While we do not require it, we strongly recommend that you purchase comprehensive travel insurance that covers medical emergencies, trip cancellations, and lost luggage. This ensures you are protected in case of any unforeseen events during your journey. We are not liable for any expenses you may incur due to lack of insurance coverage.

We take your privacy very seriously. We comply with the Saudi Personal Data Protection Law (PDPL) and only collect the data necessary to provide our services. Your information is never sold or shared with third parties except as required to fulfill your booking (e.g., hotels, transport providers) or as mandated by law. For full details, please read our Privacy Policy.

Upon confirmation of your booking, you will receive a welcome email containing the direct contact number of your designated guide. For any urgent matters during your tour, please call or WhatsApp that number immediately. For non-urgent inquiries, you can always reach us at info@soulfulmadinah.com.